Frequently asked questions
Quick answers about ordering, delivery, payment and contracts.
Ordering and delivery
Which areas do you cover?
We currently deliver to 51 districts in south and west Riyadh. If your district is not listed, message us on WhatsApp and we will tell you whether delivery is possible.
How do I order?
Send us your district and location on WhatsApp or call 0554587234, and we confirm the price and time.
How long does delivery take?
The estimate is between 20 minutes and one hour depending on the zone and how busy we are. It is an estimate, not a promise, and we confirm the time before dispatch.
How do I check my order status?
Message or call us and we will tell you the status of your order and when the truck arrives.
Can I cancel or change an order?
Yes. Contact us on WhatsApp or by phone before the truck leaves and we change or cancel it. If it has already left, contact us and we will try to help.
Water, price and payment
What tanker size is available?
Currently one option: a 6-ton tanker of desalinated drinking water.
Is the water drinkable?
Yes, desalinated drinking water in a 6-ton tanker.
How much does a water tanker cost?
The price depends on the district, distance and demand at the time, and we confirm it on WhatsApp before the truck leaves.
How do I pay?
Cash or bank transfer or bank transfer. We confirm the payment method and transfer details when the order is confirmed.
Businesses and contracts
Do you serve businesses on contract?
Yes. We offer recurring supply contracts for construction sites, restaurants, cafés, hotels and others within our coverage area. Send a request from the supply-contracts page.
How is the contract price set?
By quantity, schedule and location, and we write it in a clear offer before we start.
How often can you supply?
From several times a week to once or twice a month, depending on your needs.
How do I start a supply contract?
Open the supply-contracts page and send your business details. We reply with a written offer with price, quantity and schedule.
Write your question and we reply on WhatsApp.
Ask us directly on WhatsApp and we will reply.
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